📜 General Terms and Conditions of Sale
RedOx srl – Updated according to Italian Legislative Decree 206/2005 and subsequent amendments
The sale of RedOx srl products (hereinafter "Products") is governed by the following General Terms and Conditions of Sale (hereinafter "GTCS") when agreed upon or referenced by the parties in orders/order confirmations/contracts/shipping documents/invoices.
Submitting an order via email, phone, fax, or mail implies that the customer has reviewed and accepted these General Terms and Conditions of Sale published on the website www.redoxsrl.com under the General Terms and Conditions of Sale section.
1 - General Clause
1.1 Any modification, addition, or derogation is valid only if accepted in writing by RedOx srl (hereinafter "RedOx") as an integration to the GTCS. RedOx reserves the unrestricted right to modify these General Terms and Conditions of Sale at any time. Any additional clauses or special purchase conditions incompatible with these general conditions, even if stated on the customer's order, shall be considered as not included.
1.2 The personal data communicated by the Customer is considered accurate under the Customer's responsibility. In case of error, the customer is required to notify RedOx.
2 - Product Characteristics – Usage Limitations
Any information or data regarding the characteristics and/or technical specifications of the Products contained in brochures, price lists, catalogs, or similar documents shall be binding only to the extent that such data has been expressly referenced by the parties in written agreements. Drawings and technical documentation made available to the Customer remain the property of RedOx. They may not be used in any other way, nor in particular copied, transmitted, or communicated to third parties, without the written consent of RedOx.
3 - Contract Conclusion
Purchase orders for Products, in any form sent by the Customer, shall not be binding for RedOx, which may not accept them, in whole or in part, at its sole discretion. The sale is considered concluded when RedOx has confirmed the order received from the Customer in writing, and in any case when execution of the job begins. Any subsequent requests for order changes and/or cancellations must be submitted in writing and shall not be valid unless accepted in the same form by RedOx.
4 - Prices
The prices indicated in the RedOx price list are per single Product, exclusive of taxes, customs, and fiscal charges. Unless otherwise agreed, the prices of the Products are intended as ex-works RedOx (EXW – loaded – Incoterms 2020). The prices indicated in the price list are not binding for RedOx, which reserves the right to change them at any time. The supply of pallets, crating, and/or other packaging may be subject to a request for contributions.
5 - Delivery
Delivery takes place as EXW loaded at the RedOx facility on behalf of the Customer, by loading onto the carrier's transport vehicles. All risks relating to the products are transferred to the customer before loading operations. Goods always travel at the risk and peril of the buyer, who, in their own interest, must verify, before collection, the integrity of the packages and the quantity of goods received. RedOx reserves the right to make partial deliveries. Any delays in product delivery shall not entail any liability whatsoever on the part of RedOx.
6 - Destination of Products
The Products will be sent by RedOx to the location indicated by the Customer in the order. If the Customer does not collect the Products, RedOx may store them in its warehouse at the Customer's expense and risk, and the Customer shall be obliged to pay the price, without prejudice to any other legal rights.
7 - Payments
Payments must be made according to the methods indicated in the order accepted by RedOx. Direct remittance and 'on-sight' payments are understood to be due within a maximum of 30 days from invoice date. After the agreed payment term has elapsed, default interest shall be charged without the need for prior formal notice, at the rate provided for by art. 5 of Legislative Decree 231/2002 (ECB rate + 5% margin).
8 - Complaints and Returns
Complaints regarding any tampering or shortage of materials must always be submitted by the consignee to the carrier. The consignee must report apparent defects within 8 (eight) days of receipt and hidden defects within 8 (eight) days of their discovery. Any return must always be previously agreed with RedOx and may only be accepted if the material and its packaging are perfectly intact.
9 - Retention of Title
The Product subject to sale shall remain the property of RedOx until the Customer has fulfilled all its obligations and made full payment of the consideration. In the event of seizure or attachment of Products subject to retention of title, the Customer must inform RedOx.
10 - Warranty
10.1 The Products are warranted to be free from defects for 6-12 (six or twelve) months from the delivery of the Products.
10.2 The consignee must report apparent defects and flaws within eight days of receipt and hidden defects within eight days of their discovery, failing which the warranty shall lapse.
10.3 - 10.4 Repair or replacement of the Products does not extend the warranty period, which remains the original one.
10.8 Any warranty is excluded in cases of: incorrect installation, technical negligence, tampering, improper transport, normal wear and tear (e.g., discharge), or failure to follow RedOx instructions.
For further details and clarifications, please refer to the dedicated Warranty page.
11 - Additional Services (Installation)
Installation and/or commissioning of the Products at the Customer's site is not generally included in the contract. When RedOx is required to perform installation, the Customer shall be obliged, at its own expense, to promptly carry out the necessary work and to make available free of charge anything reasonably required.
12 - Suspension of Order Execution
RedOx shall have the right not to execute the order if the Customer: has become insolvent, is in default on payments, is being liquidated, is subject to insolvency proceedings, has suffered protested checks or bills, or has had authorization to issue bank checks revoked.
13 - Governing Law and Jurisdiction
The sale is governed by Italian law (the application of the Vienna Convention on International Sales is excluded). The resolution of any dispute shall be submitted to the exclusive jurisdiction of the Court of Vicenza.
RedOx srl – General Terms and Conditions of Sale – www.redoxsrl.com