Back to Top

General Selling Conditions

General Selling Conditions

All sales contracts between the seller RedOx Srl and the Buyer are governed by these General Selling Conditions, which form an integral and substantial part of each proposal, order and purchase order confirmation of the products themselves and are intended as fully accepted by the Buyer.


RedOx Srl guarantees that the products are suitable for their intended use and that they are free from quality and manufacturing defects. However, RedOx Srl will not be responsible for damage to things or persons caused by its products due to incorrect application, improper use and/or negligence in the installation. RedOx Srl makes its experience available to help the customer in selecting the most suitable product for their needs but, in any case, the customer is responsible for choosing the products ordered. Any complaints relating to the state of the packaging, quantity, the number of external characteristics of the products (apparent defects) must be notified to RedOx Srl via Certified Electronic Mail, under penalty of forfeiture, within 3 (three) days from the date of receipt of the products.

Any complaints relating to defects that cannot be identified by diligent inspection upon receipt of the products (hidden defects) must be notified within 3 (three) days from the date of their discovery and, in any case, no later than 12 (twelve) months from delivery.

RedOx srl undertakes to remedy any defect, lack of quality or lack of conformity of the products attributable to him, which occurred within 12 (twelve) months from the delivery of the Products, provided that they have been notified promptly in accordance with the previous point. Products replaced or repaired under warranty will be subject to the same warranty as the replaced product. To request a replacement under warranty (within 12 months from the delivery date), the customer undertakes to send the disputed product to the RedOx Srl headquarters at his own expense so that the cause of the defect can be ascertained. If the defect report is unfounded, the Buyer must reimburse the Seller for any costs (expert reports, assessment costs, etc.) incurred by them for the verification of the allegedly defective products. It is understood that any complaints or disputes do not entitle the Buyer to suspend, compensate, or in any case delay the payments of the contested products, let alone other supplies. In any case, any guarantee is excluded if:
- the defects are attributable to negligence, neglect, incorrect installation, improper use or inability to use, unsuitable storage, tampering, disassembly of the products by the Buyer or third parties and/or failure to do so observance by the Buyer of the instructions, verbal or written given to him by RedOx srl regarding the methods of storage, installation, use and / or conservation of the products;
- the defects are attributable to errors, anomalies and/or failures in the means of transport of the products or are attributable to the environmental and climatic conditions to which the products were subjected following delivery;
- the Buyer has made changes, repairs, or maintenance on the products without the written consent of the Seller;
- product defects are attributable to normal deterioration following use.

The prices are considered ex-works net of VAT as per DPR 633/72 and the following mod. The contribution for the disposal of exhausted batteries (Eco Contribution) is included in the price. Prices are subject to the actual availability of the products. Regardless of the validity shown on the offers, on the catalogues or on the price list, prices are subject to change without notice based on the trend of the prices of raw materials on the international market and on the basis of changes in the costs of production factors.

Before ordering any product, check dimensions, connections and characteristics well. All purchase orders sent must be complete in all their parts and must contain all the elements necessary for the correct identification of the products ordered. Each product order sent to RedOx srl constitutes the client's contractual proposal and, therefore, will be binding on RedOx srl only if confirmed by the same for acceptance. The fulfilment of the order by the company RedOx srl is equivalent to confirmation and acceptance of the same. RedOx srl reserves the right not to accept incomplete orders. In case of non-execution of the order, if the same is due to unavailability of the products ordered by the customer, RedOx srl will inform the customer as soon as possible, reimbursing any sums already paid by the customer for the non-performed supply. In this case the customer will not be entitled to any refund or compensation or compensation of any kind. If you want to invoice the goods, in addition to the data useful for sending the same, VAT and tax code numbers must also be sent. The tax documentation relating to the products ordered will be issued at the time of shipment of the products to the customer. Once a receipt or a tax receipt has been issued, it will not be possible to issue an invoice. For data transmission, it is possible to fill in the online form: Customer Master

The delivery terms indicated by RedOx srl refer to the products present in its warehouses and, despite being carefully evaluated, they must be considered non-binding for RedOx srl which can subsequently confirm or modify them, according to their actual needs. Any delays in deliveries of less than 30 days do not entitle the customer to refuse the delivery of the products, nor to claim compensation or compensation of any kind.

The products delivered by RedOx srl to the Buyer in the execution of the concluded sales contracts remain the property of RedOx srl itself until full payment of the price has been received by the latter. As long as the Buyer has not purchased the ownership of the products, he will be held to the general obligations of correctness, diligence and custody provided by law.

Without prejudice to the possible applicability of mandatory provisions of law placed to protect consumers by Legislative Decree No. 185 of 22 May 1999, any controversy connected to these General Conditions will be devolved to the exclusive jurisdiction of the Court of Vicenza.

Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform ( serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.